Last updated November 4, 2026

Smart Market — User Manual

This manual explains how buyers, sellers and riders use Smart Market, the online marketplace for the smallholder entrepreneurs of Carrascal, Cantilan, Madrid, Carmen and Lanuza (Surigao del Sur). Administrators have a separate Administrator Manual.

Tip: Every screen is available in Bisaya (default) and English. Change it any time in your profile (Settings → Language) or from the ☰ menu.

1. Getting started

What you need

A phone or computer with a web browser (Chrome is recommended on Android, Safari on iPhone).
A mobile number and an email address you can open — codes and order updates are sent there.
For an account: a valid government ID (front and back) and a selfie.

Install the app (optional but recommended)

Smart Market is a Progressive Web App (PWA): it can be added to your home screen and opened like an app.

Open the site in Chrome (Android) or Safari (iPhone).
Go to your profile (My Profile) and tap Install app. On iPhone, tap the Share button (□↑) and choose Add to Home Screen.
The Smart Market icon appears on your home screen.

Offline use: pages you have already opened (products, seller pages, your orders, the seller dashboard and orders, the rider's deliveries) still open when you have no signal. A dark banner at the top says you are offline. Placing orders, sending messages and updating orders need a connection. Logging out removes the saved pages from the phone.

2. Creating an account (buyers)

Tap Register and stay on the Buyer tab.
Fill in your name, mobile number and email. The site warns you about common email typos (for example gmail.con).
Choose a password with at least 8 characters, one letter, one number and one symbol.
Identity: choose your ID type, type the ID number exactly as printed, and upload a clear photo (not a PDF) of the front and the back of the ID.
ID details check: like GCash, the site reads your ID photo and checks that the ID number and name you typed match what's printed on it:
- ✅ the ID number field turns green when it matches;
- ❌ it turns red and you can't continue when the number doesn't match — the panel shows the number it read so you can fix a typo;
- ⚠️ if the photo can't be read, retake it (flat, good light, no glare, all four corners visible), or tick "send it for manual review";
- if your name doesn't match, type your full name exactly as on the ID.
Live face scan (required): tap Start face scan. Read the tips and the Data Privacy notice, tick I agree, then tap Start face scan and allow the camera. Fit your face in the oval (the app tells you to move closer, move back, find more light or hold still), then do the 2 short steps shown on screen — they are picked at random from blink, turn left, turn right and smile, and each must be done within about 8 seconds. Then look straight at the camera: your selfie is taken automatically. Check the photo and tap Use this photo (or Retake). You'll see "Face scan complete". This is the only way to give your selfie — it shows a real person is in front of the camera, not a photo. You need a phone or computer with a working front camera, on the site's secure (https) address.
Face check: as soon as the ID front and selfie are added, the site compares the two faces on your phone:
- ✅ matches — you can continue;
- ⚠️ doesn't match — retake the selfie (face the camera, good light, no mask or sunglasses) or use a clearer ID photo. If you are sure it is you, tick "This is really me — send my account for manual review";
- no face found in the selfie — you must retake it. The admin always checks your ID again before verifying you.
Choose your municipality and barangay, add your purok/street, and optionally pin your location on the map (riders use it to find you).
Tap Create account.

One account per person. The system refuses a second account with the same phone number, email inbox, government ID number, ID photo or selfie. If you already have an account, log in or use Forgot password.

3. Logging in

Password: type your email or mobile number and your password.
OTP · SMS: type your mobile number and tap Send code; enter the 6-digit code you receive (on many phones it fills itself in).
Forgot password: on the log-in page tap Forgot password, type your email or mobile number, enter the code you receive, then choose a new password.

If your account is suspended or banned, the log-in page tells you why and until when. See Section 8 — Account rules.

4. Shopping (buyers)

Finding products

Products shows everything for sale. Search by product name (Bisaya or English), stall name or category; filter by town, category, price or in-stock items (on a phone, tap Filters). Sort with the tabs above the list: Latest, Top sales or Price (tap again to flip low/high). Each product card shows its star rating and how many have been sold, when there are any.
The home page shows Featured by Town, Recommended for You, Trending and Recently Viewed.
The Harvest Calendar shows what is in season each month. Tap the 🔔 bell on a product to be told when it is in season.
The Marketplace Map shows every seller's stall on the map.

The product page

Shows photos, price, stock, the seller's stall, town and trust badges, the harvest months, reviews, and an Authenticity Seal QR code (scan it to confirm the product is verified).

Cart and checkout

Tap Add to Cart (or Buy Now) — on a phone these are in the bar at the bottom of the product page, next to Chat. Choose a size/variant if asked. Swipe the product photo to see more pictures.
Open the cart, tick the items to buy, and choose:
- Pickup — you collect the order at the seller's own location (address, map link and phone are shown), optionally on a chosen date and time; or
- Delivery — a rider brings it to your address. A flat delivery fee is added (lower within the same town).
Choose payment: Cash (on pickup / on delivery), GCash, or Bank transfer.
Tap Place Order. One order is created per seller.

Tracking your orders

My Orders has tabs like an online-shopping app: To Pay (unpaid GCash), To Ship, To Receive, To Review, Completed, Cancelled and Issues. Open an order to see the progress bar, the estimated arrival, the pickup code, the rider's progress and the seller's pickup location. You also get an email (or SMS) at each step.

Pickup: when the order is ready you receive a pickup code. Show it to the seller when you collect.
Delivery: you can follow the rider: assigned → picked up → out for delivery → delivered.
Cancel: pending or confirmed orders can be cancelled from the order page.
Report an issue: if something is wrong with a completed order, use Report an Issue on the order page.

Reviews

After an order is completed, rate each product in the To Review tab — tap the stars, or Write review to add a comment. Only buyers who received the order can review it, so every review is a verified purchase. Please be honest: reviews help other buyers and decide the seller's reputation (see Section 6).

Messages, notifications, following

Messages: chat with a seller from the product or seller page.
Notifications: new messages and orders that need your attention.
Follow a seller from their page to find them easily later.

5. Selling (sellers)

Registering as a seller

Tap Register → Seller tab.
Fill in your details, stall name and description, and pin your stall on the map.
Upload your Inventory documents (formerly "LGU accreditation"): DTI certificate, sanitary permit and barangay clearance — clear photos or PDFs. Use a scanner app (for example CamScanner) so the documents are straight, sharp and readable.
Upload your government ID (front and back) and a selfie; the face check works as described in Section 2.
Read and tick I agree to the Seller Terms and Conditions (the link opens them).
Submit. Your account waits for the admin's review.

If your application is not approved, log in to see the reason and resubmit the documents that need fixing on the same account.

Seller Terms and Conditions

Before you can use the seller pages you must accept the current Seller Terms and Conditions (you are asked again whenever they change). They cover your responsibilities, prohibited products and conduct, the review and reputation rules, the commission, liability, and sanctions. You can read them any time under Terms & Conditions in the menu or at the /terms page.

Adding products — listing rules

Go to Add Product. Every listing must be realistic, valid and relevant:

the product's real name (Bisaya and English if you can);
an honest description (what it is, size or weight, ingredients or materials) — at least 15 characters;
at least one clear photo of the actual product (not from the internet);
a realistic price (₱1 to ₱100,000) and the stock you really have;
the right category, sizes/variants if any, and the harvest months for seasonal products.

New listings are checked by the admin before buyers can see them (Waiting for review). If a listing is Not approved, the reason is shown on My Products — edit the listing to fix it and it is reviewed again.

Handling orders

Confirm a new order (within 24 hours).
When it is packed, tap Mark ready.
- Pickup: the buyer receives a pickup code. When they come, type the code to complete the order (cash is marked paid).
- Delivery: the system assigns the nearest available rider automatically.
Reply to buyers' messages promptly.

Reports

Reports (menu → Insights) shows your Sales, Earnings (per day), Products and Order status reports for any period (today, this week, this month, last month, this year, or your own dates). Each report can be printed (or saved as PDF) and downloaded as CSV to open in Excel. The Reports page also shows your commission: the rate, how much is due, how much you have settled, and the balance.

Monthly report (print)

On your Dashboard, Analytics or Reports page, choose a month and tap Print monthly report. A printable page opens with that month's:

summary — gross sales, commission, net earnings, orders, items sold, average order, customers and completion rate, compared with the month before;
daily sales;
every product — status, price, stock, units sold, sales, views and rating;
orders by status, reviews received, your reputation and commission balance;
"Prepared by / Noted by" lines for signing. Print it, or choose Save as PDF in the print window.

Commission

Smart Market keeps a commission (a percentage of each item's price) on completed orders. The delivery fee is never included and never counts as your earnings. The rate is the one in force when the order was placed. Settle the balance with the admin by cash, GCash, bank transfer or payout deduction.

Analytics

Analytics shows your revenue, orders, customers, best sellers, products people view but don't buy, a restock forecast and your ratings.

6. Reviews and seller reputation

Reviews (menu → Insights) is your review dashboard: average rating, rating breakdown, review trend, best-rated products and products that need attention, what buyers praise and complain about, and every review.

Reputation rule (also in the Terms and Conditions):

A 1–2★ review is a strike. You are told by email or SMS.
Every 5 verified positive reviews (4–5★) you receive after it clear one strike (the admin may set this between 5 and 10).
At 3 strikes, selling is restricted automatically: your products are hidden from buyers until the admin reviews your account. You can still finish open orders and reply to buyers. If enough positive reviews bring you back under the limit, the restriction lifts by itself.

The reputation card on your dashboard shows your strikes and your progress toward clearing one.

A bad review removes the product. When one of your products gets a 1–2★ review, it is hidden from buyers right away (it shows Hidden: bad review on My Products and Reviews). Only good feedback brings it back: it returns automatically after one good review (4–5★) for each bad one — the admin may set this up to 10. Editing the product does not bring it back. Contact the buyer, fix the problem (replacement or refund), and ask them to update their review — a bad review changed to a good one restores the product too. Buyers who already received the product can still review it from their orders.

7. Delivering (riders)

Rider accounts are created by the admin. A rider account is for deliveries only (to shop, use a separate buyer account).

Log in — you go straight to the rider dashboard.
Read and accept the rider guidelines (helmet, proper attire, closed shoes, ID, courtesy, safe food handling, traffic rules, no smoking or alcohol, exact cash).
Set yourself Available. While available, your location is shared every 2 minutes so the system can give you the nearest deliveries.
For each delivery, tap through the stages: Picked up → Out for delivery → Delivered (with a proof photo, and tick COD collected for cash orders). If a delivery fails, choose the reason.
Use the call, map and copy-address buttons to reach the buyer.

The dashboard also shows your deliveries today, your success rate, average delivery time and estimated earnings. Saved delivery pages stay readable without signal.

8. Account rules and sanctions

The admin can act on accounts that break the Terms and Conditions — for example poor or unsafe product quality, misleading listings, seller misconduct, fraud, fake reviews, harassment, duplicate accounts or repeated fake orders:

Action	What it means
Warning	A notice by email/SMS; nothing else changes.
Selling restricted	(Sellers) products hidden from buyers; you can still sign in and finish open orders.
Suspension	You can't sign in for a period (or until reinstated). A seller's products are hidden.
Ban	Permanent — you can't sign in.
Removal	The account is removed. Orders and reviews are kept.

You are always told the reason. To appeal, contact the admin within 7 days.

9. Privacy and safety

Your ID, selfie and permits are stored privately and seen only by the admin. The face check runs on your own phone.
Buyers see a seller's stall name, town, pickup location and phone only for their orders.
Never pay outside Smart Market and never share your password or codes. Smart Market staff will never ask for them.

10. Troubleshooting

Problem	What to do
No SMS code	Wait a minute and tap Resend; check that the number is right; try the email option on Forgot password.
"This phone number is already registered"	You already have an account — log in or use Forgot password.
Face check says it doesn't match	Scan your face again facing the camera in good light; use a sharp photo of the ID front; or tick the manual-review box.
ID number field is red	Type the number exactly as printed on your ID (the panel shows the number it read), or retake a clearer ID photo.
Camera won't open for the face scan	Allow the camera for the site in your browser settings, or use a phone with a front camera.
Page won't load	Check your signal. Pages you opened before still work offline; try again when you're online.
Account suspended	Read the reason on the log-in page or in your email/SMS, and contact the admin to appeal.